GlobalUpdated January 14, 2025
Sub-processors
Third parties that process customer data to help deliver the Services
UZZIWAI® uses carefully selected sub-processors to deliver the Services. We vet each sub-processor for security and data protection, and impose data protection terms no less protective than our DPA. We provide at least 30 days' notice before engaging a new sub-processor or materially changing this list. To object to a sub-processor, contact dpo@uzziwai.com with your data-protection grounds.
Cloud & AI infrastructure
| Provider | Purpose | Location |
|---|---|---|
| Amazon Web Services, Inc. | Primary hosting, compute, storage, databases | US (multiple regions), EU (Ireland, Frankfurt) |
| Google Cloud / Google LLC | AI inference, model serving, vector storage | US, EU (Belgium, Netherlands) |
| Z.ai | Large language model inference for AI Employees | US, APAC |
Communications
| Provider | Purpose | Location |
|---|---|---|
| Twilio Inc. | Voice, SMS, WhatsApp messaging | US, EU (Frankfurt, Dublin) |
| SendGrid (Twilio) | Transactional and marketing email | US, EU |
| Vonage | Voice and unified communications (where configured) | US, EU |
Payments & billing
| Provider | Purpose | Location |
|---|---|---|
| Stripe, Inc. | Payment processing, invoicing, subscriptions | US, EU (Ireland) |
| Adyen N.V. | Enterprise omni-channel payments (where configured) | Netherlands |
Productivity & support
| Provider | Purpose | Location |
|---|---|---|
| Atlassian (Jira, Confluence) | Engineering, support ticketing, internal knowledge | US, EU (Frankfurt) |
| Salesforce, Inc. | CRM (sales, customer success) | US, EU (France) |
| Zendesk, Inc. | Support ticketing (where configured) | US, EU |
| Slack (Salesforce) | Internal collaboration and incident response | US, EU (Frankfurt) |
Analytics & monitoring
| Provider | Purpose | Location |
|---|---|---|
| Datadog, Inc. | Infrastructure and application monitoring | US, EU |
| Sentry | Error monitoring and crash reporting | US, EU |
| Mixpanel | Product analytics (aggregated) | US |
Notice of changes
We update this list as we engage or replace sub-processors. Customers subscribed to our notification list receive email at least 30 days before a new sub-processor processes Customer Data, with the right to object on data-protection grounds.